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4.4

 

HELP/FAQ

My account / Registration and identificationTop of page

Why subscribe (create an account) on the website and how does it work?


The registration on our website is simple and quick : you just need few seconds.

Register to order :
You would like to place a first order on our website? Very simple. When ordering, once you have added the wines to your basket, you will have to fill in a short form for registration. As soon as this form is filled in, you will have an account that will be useful for all your future connections.

Register to receive all our best offers by email and make sure to be informed about all current events of our website :
When you register, you just have to tick a box to subscribe for to our free newsletter. Try not to forget it: this is the only way to be informed of all our good deals all along the year.

Registration : access to many privileges...
Private sales, Invitations to prestigious tasting of Grands Crus, and soon offers personalized according to your taste and preferences... When subscribing on the website, you will become a privileged visitor, know as such.

How to subscribe ?
To create your account, click on subscribe and fill in the form. You will then receive an email of confirmation of your login and password.
For your future connections, you will just have to log in to access to your account.

How to acces to my account?


In order to get access to your account, you have to sign in with your mail address (login) and the password you have chosen for your first registration
Your Your customer profile is accessible on the homepage by clicking on « my account »

What can I do if I forgot my password?


If you have forgotten your password, you just need to click on the link « Password forgotten » (located near the log in identification form). You will then be asked to indicate your email address : an automatic email will be sent to you straight away to containing your password.

How to receive the newsletter?


Subscribe for free to our newsletter: this is the best way for you to be informed of all our good deals all along the year. Receive in your mailbox our best offers and benefit from previews, exclusive invitations to flash sales and invitations to prestigious tastings.
To subscribe, it is very simple : fill in your email address in the field Newsletter located on the main pages of the website. Validate and follow the instructions. Only few seconds are needed to register and receive our newsletter in the coming days.

Security and confidentialityTop of page

Is the website secure?


SECURITY
When you pay by credit card on the internet, all the details are encrypted with an SSL key of 128 bits certified by Certplus. This is the maximum security method available on the internet in France.
The sign of a secured operation is the small closed padlock or the small unbroken key at the bottom of the page where you fill in your card number.
Also, when paying, you will see that the address of the page starts with https:// and not http:// , and this is the s for security.
This system avoids credit card frauds and deters intrusion attempts. It is much easier for a hacker to look for the numbers written on forgotten till receipts than to broke an SSL encrypted code of 128 bits

CONFIDENTIALITY
In accordance to the law n° 78-17 dated the 6th of January 1978, you have the right to access, rectify and delete data that concern you.
Private sales of Wineandco.com assure you to respect all data you provided us. In this respect, we only ask you for details (email, address...) if necessary.